IT Process Improvement & Compliance
IT Service Management is becoming more and more important. IT teams without a comprehensive ITSM plan in place are less productive and tend to focus more on reactive situations than proactive solutions. PDQ IT Solutions has extensive experience designing, implementing, managing, and delivering IT Services. Every component of your computing infrastructure plays a part in ITSM — from the smallest of workstation peripherals to your critical servers. It is imperative to the success of your IT program to ensure all aspects of your infrastructure are ready to perform as expected, when expected.
Some high level reasons to implement ITSM in your company:
- Standardized processes via a robust documentation system
- Reduce IT expense by introducing predictable results and reducing IT mishaps
- Identify and mitigate risks
- Bring IT Metrics to light helping your company to better understand the state of your IT services and help in planning & forecasting
We’re happy to evaluate your existing IT plans and help you on your way to the implementation of a proven model. We have experience with:
- ISO 20000-1
- ISO 27000
- CMMI/SVC1,2,3
- NIST 800-171
- CMMC